Return & Refund Policy

At House of Vices, we strive for excellence regarding returns. However, due to the nature of our products, we cannot accept returns or used items.

We prioritize hygiene and quality for every customer. Therefore, all sales are generally final once the product has been opened.

Please review the manufacturer warranty for your specific product. We strongly recommend that you register your warranty upon each purchase.

If your product lacks a manufacturer warranty and you encounter an issue, please contact us directly at support@houseofvices.com today.

Our team is here to help you find a resolution. We aim to ensure your experience with our brand remains positive and seamless for you.

If your item is defective within the first 24 hours of ownership, please contact our House of Vices customer service department immediately.

Reach out to us quickly at support@houseofvices.com. Prompt reporting allows us to address defects and shipping errors more efficiently.

Please use extra care when selecting your order. Ensure you choose the correct size, color, and type of item before you proceed to checkout.

To process a claim for a defective item, we may ask for a photo or video. This helps us verify the issue for a much faster resolution.

Many of our items come with factory warranties. We will be happy to assist with warranty information to the best of our current abilities.

We want you to feel confident in your purchase. Double-checking your order details helps prevent the need for future product returns.

Understanding these guidelines helps us maintain high standards. It allows us to keep our prices competitive and our quality very high.

Regarding a Refund, please note that these are handled based on the specific conditions of the defect or any verified shipping error.

Only eligible purchases that meet our strict quality and timing criteria will qualify for a monetary Refund to the original payment method.

We encourage all customers to read the fine print of their specific product manual. This ensures you know exactly what is covered here.

Our commitment to quality means we only sell new, pristine items. This is why we cannot process returns for items already used by you.

Handling Undeliverable Returns

Please take great care when providing your shipping information. Accuracy is vital for a successful delivery to your home or office door.

The details you provide are exactly how your shipping label will be printed. We cannot correct addresses after the label is generated.

Orders returned to us as undeliverable will result in a 20% processing fee. This covers the administrative costs of a failed delivery.

Additionally, no shipping refund will be issued for undeliverable orders. Please verify your street address and zip code very carefully.

If you notice a mistake in your shipping address, contact us immediately. We can only change details before the order ships from us.

Correct address entry prevents unnecessary delays. It also avoids the processing fees associated with failed delivery attempts for you.

We value your business and appreciate your loyalty to House of Vices. Your satisfaction is our primary goal with every single order placed.

By shopping with us, you agree to these terms. These policies ensure a fair and transparent experience for all our global customers now.

Thank you for choosing House of Vices for your needs. We look forward to serving you and providing high-quality products every time.

To keep your items in top shape, follow the care instructions provided. Proper maintenance prevents defects and avoids future returns.

Check sizing charts carefully before buying. Accurate sizing reduces the need for returns and ensures your items fit perfectly every time.

Our team monitors all returns to improve our quality control. This process helps us offer the best products to our loyal community members.